Privacy Policy

Privacy Policy for Orbital Direct Limited

Orbital Direct Limited ("we", "us", "our") is committed to protecting and respecting your privacy.

This policy explains how we collect, use and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Orbital Direct Limited
Unit 2 Charnwood Business Park, North Road, Loughborugh, LE11 1LE
Email: info@orbital-direct.com
Phone: 01509 265 644

We are the data controller responsible for the personal data collected through this website.

2. Information We Collect

We may collect and process the following types of personal data:

Name
Company name
Email address
Telephone number
Collection and delivery addresses
Shipment details
Any other information submitted through enquiry or quote forms

We may also automatically collect limited technical data such as:

IP address
Browser type
Device information
Website usage data (via analytics tools)

3. How We Use Your Information

We use personal data for the following purposes:

To respond to enquiries and provide quotations
To deliver logistics, transport and freight services
To manage contracts and service agreements
To process payments where applicable
To improve our website and services
To comply with legal and regulatory obligations

We do not sell personal data to third parties.

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

Contractual necessity (to provide services requested)
Legitimate interests (to operate and improve our business)
Legal obligation (where required by law)
Consent (where applicable for marketing communications)

5. Data Sharing

We may share personal data with:

Transport partners and service providers involved in fulfilling logistics services
Customs authorities and regulatory bodies where required
Professional advisers (legal, accounting, compliance)
IT service providers and website hosting providers

All third parties are required to respect the security of your personal data.

6. International Transfers

Where services involve international freight or transport, personal data may be transferred outside the UK. We take appropriate safeguards to ensure such transfers comply with applicable data protection laws.

7. Data Retention

We retain personal data only for as long as necessary to:

Fulfil contractual obligations
Meet legal and regulatory requirements
Resolve disputes
Maintain business records

Retention periods vary depending on the nature of the data and legal obligations.

8. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of data (in certain circumstances)
Restrict processing
Object to processing
Data portability (where applicable)

To exercise any of these rights, please contact us using the details above.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction.

10. Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website performance. Further details can be found in our Cookie Policy.

11. Changes to This Policykies

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised review date.

12. Contact & Complaints

If you have any concerns regarding how we handle your personal data, please contact us first.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
www.ico.org.uk

This policy was last updated on: 2nd March 2026